COVID-19: Legal Aid BC now takes phone-only applications. Your questions answered.

Signing up

It's very simple! Complete the email form. You'll be emailed by our admin support staff, who'll explain the process and confirm that you're eligible. Then the mediator will contact you.

The mediator will ask parent A how they wish to proceed; and either parent A or the mediator will contact parent B. The mediator will then communicate with both parents, using the method best suited to all.

Both parents must have active email addresses. You both need to be able to access email initially to connect with intake (our admin support) and the mediator. You can use any computer, or mobile devices, or even a home phone for mediation, once you've decided on the best method of remote mediation.

While we try to help everyone in BC who needs to change or make new child support orders, we'll focus on parents whose income has been affected by COVID-19 first.

Using remote mediation

Working together can be stressful, but you can do it, and your mediator will help! Your mediator is specially trained to help you and the other parent discuss your child support issues. When deciding when to contact your mediator, pick a time when you feel calm, and make sure you have enough time to think things through. Try to make sure you won't be interrupted, and that you have the privacy you need.

Early resolution of your child support issues will help you stay out of court. If you can't come to an agreement, either parent can apply to the court for an order for child support. But court applications can take a lot of time and money.

Your mediators will have a pre-mediation consultation session with each parent. This includes screening for family violence. If your mediator has concerns that mediation is not appropriate (before or at any time during the mediation), the mediator will refer you and the other parent to other services, including in-person mediation, counselling, legal counsel, or victim services.

Your mediator will ensure that each parent can safely and fully participate in the mediation, as well as negotiate a fair and reasonable outcome.

Next steps

Parents might want their parenting plan included in an order that includes other issues, such as child support, or for it to become part of another legally binding agreement. Your mediator will advise you on your next steps.

On MyLawBC you'll find information on how to include a parenting plan in another agreement or order, or how to get further mediation or help on other family issues.

You can get free mediation to make a parenting plan with our Family Resolution Centre.

If cases are too complex for a five hour mediation, your mediator may help you with initial steps such as gathering and exchanging financial disclosure, or providing resources and legal information, or even making a temporary agreement until you can sort out the bigger, more complicated issues. The mediators will give you the best resources and alternatives to help resolve your issues.

Privacy and security

Any intake information you provide will meet or exceed the highest security and privacy standards for online services. Any files emailed are stored securely in the cloud in Canada. No information is visible to the public.

Protecting your personal information is our top priority. The mediators are responsible, in accordance to their individual professional obligations, to discuss the mode of communication with the parents and issues of confidentiality and privacy. The mediators are fully qualified under the Family Law Act. They will review the process with you, and you'll complete an Agreement to Participate in Mediation with them.

We keep all the information you give us on secure servers in Canada. These servers follow the ISO 27001 security standard to make sure your information is safe.

For more information on how we store and use your information, see our Privacy Policy.

About remote child support mediation

MyLawBC’s remote child support mediation is an online pilot service which helps you and the other parent change your child support orders if your income has been affected by COVID-19. We can also help you make new child support orders. Youll get help from a professional family law mediator for up to five hours, at no cost to you, if one of you lives in BC.

If you do run out of time before you can complete an agreement, your mediator can send you a summary of what you've agreed to so far, and will help you decide on your next steps.

Feedback and complaints

If you're not satisfied with the mediation services you received, we'd like to know. Email us:

  • Your full name
  • Your case number
  • A clear idea of the problem you experienced, including the name of the mediator

We will follow up with you and try to resolve the situation.

Other complaint options

Mediate BC has set some of the highest Standards of Conduct for Mediators and Med-Arb Practitioners in Canada.

Mediate BC complaint process (PDF)